After waiting from mid August 2003 until mid December 2003, I got nothing from Fujitsu, then got a Rebate Rejection Card. I spent a couple days, calling Fujitsu, mostly waiting to their "All our people are helping other customers" music; but after at least four calls and talking to different people, I simply gave up.

I wrote up my experience for the benefit of others and put it on a web page on December 28th, and sent the following email to Fujitsu International.

Hi: Unfortunately I bought a Fujitsu Lifebook from Fry's. The experience was so bad, I have put an account of it on my web site at: http://www.zyvra.net/lafarr/bad.htm The sad thing is: Everyone I have spoken with, except those involved with the Rebates, have been excellent, and tried to help. But Fujitsu must have a jack-ass in charge of sales, and marketing. I am very favorably impressed with the hardware. ------Following from the 4th item on the web site----- August 22, 2003, I bought a Fujitsu LifeBook C Series laptop computer, again from Fry's. I paid $1,399 plus tax and was supposed to get a $100 Mail in Rebate. When I got home in the fine print it says they would not send rebates to a P.O. Box, so I emailed Fujitsu, and got a response August 30, 2003 saying "problem with your rebate offer can be easily solved. Simply call our sales department at 1-877-372-3473 on Tuesday". I called and Nicole and she said she would send in a request to send the rebate to my P.O. Box. Mistakenly, I believed her! Mid December I received the post card, it says: "We cannot honor your request without your street address." After many calls on December 19, 2003 to Fujitsu I have been essentially told to "go to hell". The unfortunate thing is I quite like the engineering and design of the Fujitsu laptop, although it did come with a virus installed on the hard drive. But, I will never buy another Fujitsu product. And if at all possible I will avoid Fry's Electronics. Cheers, LaFarr www.lafarr.com

Here are two more emails and my response.

I got the following: it was sent today, Jan 2, 2004 at 6:58 AM

Hello: I am trying to assist you in receiving your rebate. I need to have the name and address of where the rebate was submitted from so I can look it up in our system. I assure you that you will receive whatever rebate you qualify for. I apologize for all the problems you have had so far. Thank You, Patti Bondi Client Services CPG, Inc.

The following is my reply. I CCed the Technical Support I had received the email from in August.

Hi: Thanks Patti for you efforts, but quite frankly I don't have much hope. But let me point out: All of the technical support people I have spoken with at Fujitsu have been very good and tried to do what they could. The problem is MUCH higher up in Fujitsu! Anyway, here is the information you feel may be helpful: LifeBook C2220 Serial No. R3710906 Bought by me: LaFarr Stuart P.O. Box 61418 Sunnyvale, CA 94088-1416 (408)946-8517 From Fry's Electronics, Store #8 on Aug 22, 2003 19:04:59 I contacted Fujitsu technical support and got reply with subject line: Fw: Fujitsu Lifebook (KMM5222557I6774L0KM) from Justin G. stating: "Your second problem with the your rebate offer can be easily solved. Simply call our sales department at 1-877-372-3473 on Tuesday and they should be able to arrange something for you." I called the above number and spoke with "Nicole"on 2003 Sept 2 and told Nicole that I intended to return it to Fry's. She said she would send in a request to send the rebate to my P.O. Box. And so I sent in the rebate papers. I heard nothing until around mid December when I received a rejection card from: Continental Promotion Group. I then placed several calls to Fujitsu Technical support, here are a few reference numbers: 4039 745 3959, 4039 745 6261, and 4039 745 6261. But no one I spoke with was able to get around the cheating policies of Fujitsu. So that is why I decided to put the story on a Web Site. Good Luck, but I don't expect me to change my attitude toward Fujitsu. LaFarr ----- Original Message ----- From: "Patti Bondi" To: Sent: Friday, January 02, 2004 6:57 AM Subject: Fujitsu Rebate > Hello: > > I am trying to assist you in receiving your rebate. I need to have the name > and address of where the rebate was submitted from so I can look it up in > our system. I assure you that you will receive whatever rebate you qualify > for. I apologize for all the problems you have had so far. > > Thank You, > Patti Bondi > Client Services > CPG, Inc. >

I received the following. It was send today, Jan 2, 2004 at 12:26 PM which is very shortly after I sent the above.

Mr. Stuart: I have expedited a check to you in the amount of $100.00. Please allow 14 business days to receive your check. If you haven't received it by 1/23/04 please let me know. I will try and keep track of it's progress from this end. Thank You, Patti Bondi Client Services CPG Inc

And, I got the following reply form Fujitsu Support today, Jan 2, 2004 at 2:35 PM
To keep things shorter here I did not include the original (above) which was at the bottom of this.:

Dear Stuart, Thank you for your inquiry about your rebate. I understand that you have not received your rebate. I have sent this issue to our Head Office. They are going to look into this for you. You should hear something next week about this inquiry. Thanks for shopping with us, Cindy Fujitsu Computer Systems www.fujitsupc.com 1-877-FPC-DIRECT (1-877-372-3473)

Should I be happy or Cry?

I haven't got the check yet! And even if I do I certainly am paid very poorly for the effort it has taken to get it. My motivation is to warn others about companies like Fry's and Fujitsu.

In all fairness I should show you the email I received that was sent on January 12, 2004

Mr. Stuart: I'm showing check #835646 in the amount of $100.00 mailed 1/9/04. You should be receiving it soon. Thank You, Patti Bondi Client Services CPG, Inc

So far my mail has not reached Quartzsite, but sooner or later the Post Office Forwarding should work.

Am I happy with Fujitsu now?

The latest as of Thu 2004-02-04

I let her know: From my experience the problem is very high up in Fujitsu, probably the CEO or President. He is the person who sets the "Ethical Standards" and his approval or disapproval will ripple down through the entire company. This happens in every company: If there is an ethical problem, the problem starts at the very top.

It is sad that some very good engineers work for Fujitsu. The engineering design of the laptop I bought is great. The advice I have for anyone working for Fujitsu is: Change companies. A company that will shaft customers, will do the same to its' employees.

The email Spell Check Problem